Testimonials
“I finally feel ready to write this very long overdue review for Simons Heating and Cooling after a very long tiresome road. As much as I wanted to write this months ago, I was suffering from lack of time and emotions due to my Mothers terminal illness leading up to her death less than a month ago. When the staff at Simons found out about my mothers condition and prognosis, they stepped up to the plate and offered my family something that I still cannot even think about without getting tears in my eyes. My parents AC system was failing and not working and had constant problems. It was the last thing my parents had time/money to deal with while my mother was dying and the staff at Simons submitted our family into the Lennox Feel the Love campaign where a family in need gets a new heating/cooling system donated and installed for zero cost. And guess what? We ended up being the candidate for a gorgeous Lennox mini split system that was donated and installed with zero cost by Simons Heating and Cooling. The labor, time, compassion and communication from Simons was top notch. I cannot thank this business enough for the relief they provided for my family. Dave, Jason and Danyan from their staff worked tirelessly to make sure that my parents were able to remain in a home with the proper heat/air condition during their hardest days. I will never find the proper words to say THANK YOU to the team at Simons but I hope that this review will find you well. We are forever thankful for everything you did for my family.” Ingrid S. on 5/2024
“We had the pleasure of meeting and having a window AC unit installed. CALEB CLARK was a TOTAL PROFESSIONAL and knows his job. Caleb was VERY attentive to our needs and left our home like he was never there, except A EXCELLENT PROFESSIONAL INSTALLATION Thank You Caleb.” Kevin B. on 5/2024
“This young man Caleb was so nice and professional. Reinforced my faith in companies. If I ever needed this service Id definitely call this place. Thank you for making sure everything was perfect!” Debbie C. on 5/2024
“Great company to work with! My installers were pronto and professional. I’m a very hands-on DIY kind of guy, and my motto is if I don’t know how to do it, then I’ll learn…. I’m pretty sure that’s a nightmare for professional tradesmen just trying to do their job…lol. I definitely can say that they allowed me to feel “useful” doing some of the things I could while respectfully staying out of their way. As far as the sales team, I appreciate their honesty and the fact that they didn’t try to upsell me on things I didn’t need. I was given solid advice that in the end caused me to realize I’d save more money in the long run, putting in the equipment that I did. I havent asked the installers and sales team if I could mention them by name but if the company sees this and they are cool with it they are more than welcome to jump in! 100% would recommend to friends or family.” Tim M. on 4/2024
“I called Simons Heating and Cooling on Saturday who normally services our tankless heater to tell them that our tankless heating system was not working and could they come and look at it. They came out early Monday morning to diagnose the problem. They found out that the heat exchanger was not working and needed to be replaced. Our heater was 12 years old and we decided to replace it. They ordered a new one and I asked when they would be able to install the new one. They said they would be here Tuesday. They arrived early and installed a new tankless heater. These three men did an outstanding job. They explained every step of the installation. They were very polite, kept the area very clean and worked in a very professional way. We have been using Simon’s for a few years now and could not ask for a better company to service our needs. Thanks, again for doing a great job. The Martins.” Greg M. on 3/2024
“Very responsive to my call for my Mother, who lives 5 hours from me. Even if the “fix” turned out to not be fixed the first time, they were timely and professional in coming back and taking care of it properly. Calls were answered in a timely manner, and the guys were very attentive in listening to what my Mom was explaining. Thank you guys! And yes, we recommend them!!” Ricardo. on 2/2024
“Great service, very professional!” Kevin C. on 2/2024
“Our Furnace died on the coldest weekend of this January (wind and single digit temps). Cameron came to try to get us heat Friday night but the master circuit board could not be resuscitated and would not allow either the furnace or heat pump to work. He worked on it till 11pm and then rounded up space heaters to keep the house from freezing. He and Don worked thru the weekend to make sure we had a furnace available and a team to put it in on Monday. The install team did an outstanding job of getting the new furnace in and working with our heat pump and we had heat by dinner. Simons has always been great to us and they all went the extra mile. Would and have recommended them to friends! Great Local Company!” Ralph B. on 2/2024
“Outstanding customer service and very professional.” Mike Winters. on 2/2024
“Did an excellent job! Very friendly and willing to help with any questions!” Kraig S. on 2/2024Mark R. on 2/2024
“We had an issue with our furnace, Simons was there on time in the morning after dealing with another company for an hour and a half the day before. Zack was able to fix it in no time. The previous company said they had to come back and get a new circuit board for us and there was no issue with it, so he saved us some money as well! Thank you again Zack and Simons Heating & Cooling! Great service.” Kraig S. on 2/2024
“What a great experience! Neil was wonderful explaining everything we needed to know about heat pump technology and how our mini splits would work. We have a log home so nothing is easy to install but Ryan and Mike were certainly up for the task, even though it was extremely cold out. They were very professional and cleaned everything up so you never would have known they were here. We highly recommend Simon’s for your heating and cooling needs!” Marie Y. on 2/2024
“We are thrilled with the whole process — from having a bid to installation of our mini-split heat pump system (intended for A/C in our log home, but heat as well for shoulder season). Jason McCormack responded quickly and matched a system that was right for us. (Rather than offering only ONE heat pump brand and “making it work”, Simons has several options.) Our installation was scheduled for a spell of good weather in February. Ryan and Mitchell, installers, were professional and polite, doing their best to minimize the “mess”. We are happy with the cost and signed up for a 5 year service contract. All good! 5+++ stars. Thank you.” Cate L. on 2/2024
“Our Furnace died on the coldest weekend of this January (wind and single digit temps). Cameron came to try to get us heat Friday night but the master circuit board could not be resuscitated and would not allow either the furnace or heat pump to work. He worked on it till 11pm and then rounded up space heaters to keep the house from freezing. He and Don worked thru the weekend to make sure we had a furnace available and a team to put it in on Monday. The install team did an outstanding job of getting the new furnace in and working with our heat pump and we had heat by dinner. Simons has always been great to us and they all went the extra mile. Would and have recommended them to friends!” Karen C. on 12/2023Ralph B. on 1/2024
“Great business to have on your side when your way too old, unrepairable furnace finally kicks the bucket and you need a new one installed fast. They were professional, prompt, helpful & friendly throughout the entire process. Thank you Simons Heating & Cooling!.” Karen C. on 12/2023
“Zach Long, Service Tech, arrived on time and solved an on going problem with a leaky exhaust flu on our furnace. He was very professional, friendly and efficient in accomplishing this task. Tammy, the service coordinator, is always cheerful, friendly, and helpful whenever we call. Pete & Peggy.” Peter K. on 11/2023
“Great company, and great people. Will not hesitate to use them again!” Tim M. on 11/2023
“Simons HVAC replaced our 20 yr. old mini split with a Lenox mini heat pump. The installers, Felix, Ryan, and Antonio were here right on time, were very professional, worked with me on how I wanted it done, did a great job, cleaned up all the workplace, tested the equipment, and got the job done in one day. Simons’s office personnel, Danyan, Marissa, Crystal,and Tammy were perfect in scheduling, following up, doing warranty registration, and applying for National Grids rebate. The unit is performing great, it is so quiet you don’t even know it’s on. It can even provide heat down to below zero and save alot on operating costs. Lenox makes superior equipment! I recommend Simon’s for all your heating and cooling needs.” Stephen S. on 10/2023
“Kevin, from Simon’s was so helpful, professional and timely. He did terrific work. Highly recommend!” Meg M. on 9/2023
“We are very happy with our LG Heat Pump System. More importantly, we are very pleased with the installation service we received. All the men that worked here were veryprofessional, friendly, and they kept their workplace – our home – very clean. We understand this is a messy kind of job, but the crew went aboveand beyond to keep our homeclean. They worked efficiently and expertly and showed great knowledge in the work they did. We appreciate this verymuch and look forward to recommendingSimons Heating and Cooling. Work crews are the face of Simons Heating and Cooling, and these men are a testament to the company’s values.” Rita G. on 9/2023
“Simons installed A/C for us a year ago and we were very pleased with the professional service and installation so when our water heater gave up the ghost we had them install a new energy efficient heat pump water heater. Works great and we received a $700 NYSRDA rebate.” Charlie C. on 9/2023
“Had to call yesterday evening(8/4/23) due to my central air not working properly and within a half hour Zach came over saw the problem and within a few minutes kenny came by with the part that Zach needed and had my central air running again. I would definitely say that Simon’s heating and cooling is the best place for your home needs.The technicians are awesome and knowledgeable and friendly. Thank you.” Carmela R. on 8/2023
“In my first summer since Simons installed a new Bosch Heat Pump I’m seeing a significant reduction in electrical consumption. I’m very pleased with Simons’ staff and service.” Mike O. on 8/2023
“Excellent experience here. Fair quotes. Excellent house and service staff. Experienced. Love the monthly payments on the yearly maintenance plan. Super affordable. Go with you guys every time.” Logan D. on 6/2023
“We had a new HVAC system installed and initially it was not functioning properly. We worked with Don P. and Kenny to resolve the issues and system is up and running. Both Don and Kenny were very responsive and professional in helping to ensure we were happy with the new system. The workmanship performed on the duct work was excellent and will last for years to come. We would recommend Simons, as they stood behind their commitment to the system functioning at 100% and ensured the manufacturer did as well. Finally, Honey was very pleasant to deal with on the phone in terms of scheduling a quick response to the issues.” Rick M. on 4/2023
“Zach was great. on-time, professional, friendly and took the time to answer questions.” Rosie W. on 4/2023
“Our heating went out and it turned out to be a faulty propane valve. We called Simon’s for an emergency service (other companies said they didn’t service our area–story of our lives). Although it took a couple of days for them to get the needed part, Simons kept us updated and let us know when their service guy would be out. He came out and fixed our heater as promised. We really appreciated the promptness of their response, the professionalism of their staff (shout out to Honey and Ken!), and the fair price of the emergency service. We highly recommend them and will use them as needed from this point forward.” Tim and Janine V. on 3/2023
“Fantastic service. Technician was here within an hour. Kenny definitely knows the business and very professional. I am very pleased and will definitely recommend Simons Heating and Cooling.” Corky T. on 3/2023
“Wonderful staff, professional service and very down to Earth!
Such a relief when you deal with GOOD PEOPLE!” Kerry S. on 3/2023
“Cannot say enough good things about this company. From the owner to the technicians to the girls in the office. Everyone is amazing to deal with and they went above and beyond making sure that I was well taken care of. Highly, highly recommend.” Nicholas N. on 3/2023
“Honey in service might be the sweetest person around. They always do a great job and try to be accommodating.” Michelle S. on 1/2023
“The tech that came to my house did an exceptional job…installing a new thermostat and adjusted the heating system and made sure everything was working to Lennox high efficiency specifications. What a great family-oriented group of employees! I just enjoy having these folks work on my heating and cooling system!” John D 11/02/2022
Kyle from Simon’s Heating cleaned my duct vents today. He was conscientious, organized, and polite. Spent the day cleaning the heating ducts and performed an excellent job. I would definitely use this business for future needs regarding heating or cooling.” Patricia S. on 10/2022
“They were quick, super friendly and knew exactly what to do. They went in the basement found the kerosene valve (I have no idea where that is) fixed my monitor which is almost impossible to find a company that fixes these machines cleaned my other furnace and checked my kerosene tank outside. The price was very affordable. I will definitely be using this company again.” Brandee on 10/2022
“Had technician Kenny out to do some light plumbing work. He showed up promptly, was very methodical, and communicated with me what he was doing and why. He was tidy and considerate of my house. I also had this company out to replace an old thermostat, the experience was the same. Highly recommend !” Danielle M. on 5/2022
“Simons is the best company we have ever done business with in the North Country. We chose them to install five mini splits for both heating and air conditioning after getting five other quotes. We could not be happier with our decision. From getting the initial quote from John, to Honey and Missy in the office answering all our calls and questions, to Ryan and his partner installing the system on time and as promised — we have never used contractors this professional either in the North Country or in New Jersey! After it was installed and we went back to NJ, and we realized the Wi-Fi was not working. John went to our house first thing the next day, and worked with my husband over the phone to set up the app so we could monitor the temperature from NJ. Three months later, we arrived at our home in NY and it is the first time in 26 years that we were able to raise the temperature the day before we left NJ, and arrived to a warm and comfortable home on Lake George! Thank you everyone at Simons we look forward to working with you going forward.” Marilyn T. on 3/2022
“Jason and his staff were amazing!! I came home from a trip on a Saturday night to an internal temperature of 50 degrees. Jason had a tech there for me in less than an hour. Ryan was able to identify the problem immediately. Unfortunately, my furnace had died and I was going to need a new system. Ryan brought 4 space heaters to my home to help us through the night. Jacob came to my house Sunday morning to verify the system. Jason had a quote to me within the hour and explained all my options. Very fair and reasonable price! Jacob and Bob were at my house Monday morning for the installation. Very professional and friendly! Quality job from start to finish! Highly recommend!!” Kathy H. on 3/2022
“Simons is by far the most amazing local company I have ever done business with. To put this in perspective, my wife and I just had a baby and at two weeks old our furnace was red tagged because it was overfiring severely and was a hazard, meaning we needed to have it replaced, two days before Christmas leaving us with no heat. Missy and Honey worked tirelessly to assist and locate the furnace we needed by the end of the same day we called and both Eric and Matt were at our door the next morning to install it, spending the entire day at my home. The company recognized my urgency and checked in with me repeatedly until the job was done and even called the Monday after the holiday to see how we are doing. I will never forget what Simons did for me and will recommend them to anyone who I possibly can.” Scott B. on 12/2021
“Matt Todriff did an exceptional job…checked and adjusted the heating system and made sure everything was working to Lennox high efficiency specifications. Also told Todd about an issue with my humidifier feed line and he called Honey the service coordinator. What a great family oriented group of employees! We scheduled repair for 2 days later. I just enjoy having these folks work on my heating and cooling system!” Angel O. on 11/2021
“Long day of work for Eric Smith and Logan Duers. Both men were courteous, knowledgeable and very willing to answer our less than knowledgeable questions and help us understand the issue and solutions. Would highly recommend Eric for any maintenance and repair work. He was at our home for two days.” Caren H. on 8/2021
“We had an on-demand LP hot water system installed . Missy was extremely helpful and returned calls quickly. From the initial phone call, the person who came out for the estimate to the crew that installed the unit, every part of the process was great.” Rita F. on 3/2022
“Simons heating and cooling sent a tech out to my house as a first-time customer at midnight Saturday night on an emergency call after being told by several places we were out of luck. The tech was so friendly and informative I couldn’t be happier 🙂 I will absolutely be referring everyone I know and using them exclusively from now on. Thank you for excellent customer service!” Chelsea F. on 2/2022
“Simons is a company that understands what good customer service means. Everyone I have dealt with from Simons has been professional, knowledgeable, and enthusiastic about what they do. They always seem happy to help and follow through to get the job done in an efficient and friendly manner.” Lynn C. on 7/2021
“As part of our maintenance plan with Simons Heating & Cooling, we receive two service calls each year – one to prep for winter, and one to prep for summer. This was our pre-summer service. Our technician was Eric Smith. Eric was prompt and courteous, and extremely knowledgeable about our HVAC system. He was meticulous in his cleaning and maintenance of our AC unit, and took the time to explain clearly what he was doing and what he found (or did not find) while inspecting and cleaning our unit. He provided more detail than I could possibly absorb, but I appreciate his willingness to spend time with me and answer every question that I could throw at him. He was careful to restore all components properly, and he even respected our home by removing his shoes without being asked to do so. Small efforts go a long way in establishing a positive relationship. I am very pleased with Eric’s work product, and feel that he is an excellent representative for the company.”. Ken Z. 7/2021
“Just had Logan D and Eric S here to do maintenance on my A/C. They did a great job!” Jo B. 5/2021
“I highly recommend Simons, from Honey in the office that set us up with same day service to our technician Eric. They are an honest, professional, courteous and knowledgeable Company. These days it is very hard to find educated technicians. Thank you” Diane M. 5/2021
“Eric Smith was my technician. He was early to his appointment, was polite and knowledgeable. Wore his mask and protective shoe covers to protect my hardwood floors. Very thorough and very personable. I would highly recommend both Eric and Simon’s Heating and Cooling. An excellent experience” Julie B. 4/2021
“Tom, Dean and Mike W. did an awesome job!!! I am so pleased with their professionalism, neatness, and the quality of their installation. Thank you very much!! Money well spent on quality equipment and service. I highly recommend Simon’s Heating and Cooling!” Craig M. 4/2021
“We received great customer service from Ken C. and Honey from Simons! They were polite, attentive, and very knowledgeable. After numerous visits from a different company and many technicians, Ken C was able to resolve our furnace problem in 1 visit. We will definitely be keeping their number on the fridge. Thank you, guys!” China C. 1/2021
“Simons provided top notch customer service and we would definitely hire them again. They were very responsive to our dire situation with no hot water and we were so grateful for the quick turnaround. They gave us a quality product and quality care. A special thanks to Missy for going above and beyond!” Jeanette B. on 12/2020
“Eric, the technician, was excellent, professional, and competent. Rapid response to service call. Very pleased with work and would hire Simons again.” Kate R. on 12/2020
“We needed our furnace serviced and they were super nice and quick!! starting from making an appointment and all the way til technician left our house, we have had nothing but a great experience! We will definitely use them again and would HIGHLY recommend them!!” Liya B. on 12/2020
“They just got done installing my new furnace. The men were very nice and professional. I’m new to Simon’s but will tell people about them. The men that installed the furnace arrived at 8.30 and went right to work getting my old furnace out and the new one in! Can’t say enough about the work or the install. GREAT JOB MEN. AND THANK YOU! will be in touch MERRY CHRISTMAS SIMONS.” Zane B. on 12/2020
“Over the last two days, Simons Heating and Cooling replaced our furnace and water heater with a new system. Both days Mike and Tom were here, they were professional, personable, and performed excellent work. The new system works great and they didn’t mind answering the tons of questions I had about the set up and use of the new furnace. Would highly recommend them to anyone!” Frank T. on 11/2020
“Ken Colon was great. I was having problems with my humidifier/ thermostat. He immediately identified the issue and was meticulous in devising a workable solution. He explained what he was doing and was pleasant and patient throughout. This is a good company and I recommend them.” Richard S. on 11/2020
“We had two appointments with Simons and even though they gave us a range they came on top at the top the range. Love when people are on time! They were great and worked quickly and efficiently. Their team in the office is great with the phones and arranging appointments. Would recommend.” Erika C. on 10/2020
“I’ve been a customer for the past two years and can’t say enough good things about them. From scheduling service with Honey to working with the technicians. Ken C is great to work with. Efficient, friendly and capable – he explains things so I understand what’s wrong. The whole team has a great business model!” Jane M. on 10/2020
“Simon sent Eric as the technician and he was the best. I’m going to request him in the future.vThe service was performed professionally and with courtesy. I would recommend Simon to anyone needing either new equipment or servicing existing equipment.” Jim T. on 10/2020
“Technician Ken Colon did a great job patiently answering my hundreds of questions. He was extremely knowledgeable on every aspect of my system setup and was able to offer realistic advice for future upgrades. Thanks Ken” Barret S. on 10/2020
“Have used Simons for the past few years. They are very responsive, timely and professional. The company services my heating system, A/C, hot water heater and generator. Recently they converted my home from oil to propane and I am very satisfied. Had an A/C and generator maintenance visit with Ken yesterday, he was very good, would request him next time for my maintenance needs. Missy and the other office staff are also very helpful and informative. Just a great company to work with all around.” Beth L. on 8/2020
“Amazing service from office staff and service techs. Fair pricing with great communication and follow through! Highly recommend!” Tammy S. on 8/2020
“Tech was on time, Professional and knew his business, AC is tuned up and running like new. I plan on switching all my business to Simons. Thanks!” Keith R. on 8/2020
“I met with three (3) contractor’s who were bidding on the installation of a new furnace, including ductwork and gas piping, with a new central air conditioning system for my home. I was thoroughly impressed with the knowledge that the representative from Simons Heating and Cooling, Inc. provided concerning this installation and the options provided for my review and selection. I selected Simons Heating and Cooling, Inc. to perform the work on my project and was very impressed with their daily updates on when their workers would arrive at my home each day. Their workers arrived on time and performed an excellent installation while performing a complete clean up of the area they were working in my basement once their work was completed. Their foremen communicated what work they would be performing each day and answered and questions that I may of had. I would highly recommend Simons Heating and Cooling, Inc. for their performance of work in a professional manner while providing an excellent high quality installation.” Roger B. on 7/2020
“Extremely impressive company. Professional and personable from quote to completion. Thorough and patient sales and support with outstanding communications. Accurate and accommodating installation crew with an eye for detail. Could not be happier with our experience. Highly recommended. Tim K. on 7/2020
“Recent 1st year annual maintenance service was awesome! It went smoothly and professionally and continues to reflect why I purchased my Lennox ductless mini-split HVAC system from Simons H&C in the first place! Art S. on 6/2020
“Ken was fast, knowledgeable, polite, clean and I am grateful. Cheech F. on 6/2020
“Had by ac checked by Dave at simons. Very happy with the service provided. Gary R. on 6/2020
“Our furnace in our 1880 home was from 1948. It was a gravity based system, with a whopping 20% efficiency. Simons was one of the companies that we received quotes from to replace our system. I will start with the quote. The quote for a 96% efficiency combination boiler system with installation, beat what others quoted for just a normal boiler. The turnaround time for agreement to installation was very quick. At time of installation, the workers showed up each day, on time and they stayed for a full day of work each day. They were very communicative and respectful. The cleaned the area, removed the old equipment, and re-piped everything into a beautiful system that is much easier to access than the previous system. We now have continuous hot water and a great heating system, all in one. I can’t recommend these guys enough. Bonus…we bought a Nest learning Thermostat and the installation tech, although not part of the set up, installed it for us, no extra charge. Great company. Wayne D. on 5/2020
“Don was scheduled to do the annual maintenance for ac and furnace which he did very efficiently. I asked if he could fit in an extra task – replacing a faucet set for the kitchen. I had the set on hand but it had not been installed due to all the virus-related slowdown. Don cheerfully did so. And all while observing the necessary cautions we are all under. The Simons team members are very professional and pleasant to work with. Margaret L. on 5/2020
“Just had the team replace our old leaking boiler unit and water heater tank and install a high efficiency wall mounted all-in-one combi unit and it opened up a ton of space in our basement and made a simple clean look with savings to boot. The crew was polite, efficient, and very accommodating to our wishes for the end goal to the project. We have used Simon’s for years to service the old beast and now more than happy with the work done on the installation. 5 Stars! ⭐⭐⭐⭐⭐ Matt L. on 5/2020
“Thank you again for another Spring Service for our AC unit, part of our annual plan. Honey in the office is always great and is fun to chat with. Our technician, Jake, was great and although we are in this time of distancing he was professional and wore mask and gloves in the house. He actually called and asked if he could come before the scheduled time as he was running early. Kudos Simons Heating and Cooling for keeping us as a customer for another year! Toby D. on 5/2020
“The entire process of selecting a model, installing it and then testing it went smoothly and professionally. It was necessary for the Simon’s crew to coordinate with my propane supplier, Shaw propane, and they did so quite well. I am especially thankful to Jason for analyzing my home’s electricity requirements during a blackout and then for recommending the exact Generac model to meet my needs. I have recommended Simon’s to some of my friends who are considering buying a generator. Dennis W. on 4/2020
“I had an install last week with a new Bosch boiler and a split ac system the techs did an outstanding job. The techs were very professional and cleaned the sites up after their work. The techs were very respectful and went out of their way to ensure my greyhounds were safe as far as closing gates and doors to keep dogs safe. The install itself looks perfect and operates great. I would recommend Simmons to anyone looking for heat ac work. Thank you again for an outstanding job and please be safe.” David W. on 4/3/20
“I could not have expected things to go any better. The service was superb. A full explanation of the issue and remediation process was given. I was especially impressed with the thorough clean up upon completion of the job.” John S. on 3/26/2020
“Rob and Mike put my new furnace in on Friday they were really great perfect gentleman and professional and so appreciate simons for working with Heap and helping me stay warm it was the best valentines present ever thank you so much.” Linda T. on 02/16/20
“So responsive, knowledgeable, and friendly – they came within hours of us discovering the furnace was broken, talked us through options to fix or replace (we went with replace), and scheduled the replacement within our tight schedule. Excellent service, fair pricing, and quality products – nothing else to ask for.” Lily E. on 02/15/20
“Everything was installed in a fast amount of time and it works well and it looks good.” Philip M. 02/12/2020
“Jason M. from Simons came out quickly on a Friday when our old furnace bit the dust in very cold weather. Given the options of putting a new motor in an old furnace or replacing the furnace with a new higher efficiency one, we chose to go the latter route. Technicians Tom and Ryan came first thing on Monday morning and efficiently installed the new unit…very pleasant and helpful gentlemen. Glad to have heat back! Xanath B. on 1/2020
“Rob and Mike came today and did a terrific job of repairing our air conditioning duct work. They were thorough, highly competent, and communicated throughout the process. Nice job guys. Gary S. on 1/2020
“Great Company. Came in and clean all the ducts on my house. Fast, efficient and very cost effective.” Kory A. on 01/20/20
“The Simons team was very prompt, friendly & responsive to all of our questions and concerns. They addressed the problems we encountered and we recommend them for anyone in need of furnace replacement or servicing.” Jocelyn B. on 01/12/20
“On the annual service plan they have and I couldn’t be happier. Ken C was the technician that came last time and was professional and the work was done perfectly. Even after I called him Aaron the entire time he was here he never complained lol. I can’t recommend them enough. Stop looking and give them a ring. You won’t be disappointed.” Toby S. on 09/25/19
“technician was very knowledgeable and informative, and went out to get a necessary tube for the hot water heater. I was happy with his customer orientation” Peter E. on 09/25/19
“We have used Simons HVAC for about a year now….up to this point I have not left a review because they met all expectations, but we only needed basic maintenance. However, after discussing our system with Simons, we decided to make some changes in our duct work and zoning to improve efficiency. Initially, the install team misunderstood our intentions, which necessitated me meeting with Jake Saunders to clarify what we wanted done. I admit I had some concern that the meeting might result in an attitude problem on the part of the install team. Jake met with Derrick and Rob, who subsequently met or exceeded our expectations in every regard. Their work was first-rate, their cleanup better than we have experienced with any HVAC supplier. Simons is a first-rate HVAC company….highly recommended without reservation!” Henry D. on 09/23/19
“Simons Heating & Cooling is the Best!! Had a Hot Water Tank That went Bad , and They Were Very Fast at Responding to My Home and Went P/ Up the New Tank for Us , and Installed it !!! We Dealt w/ Jacob and Mike and Secratary Honey !! Very Professional and Understanding And So Helpful !! These People were So Friendly & Kind !!! I can’t Say How Great Full We are To Have Them on Our Side !!! I Do Recommend This Company Too Any One Out There !!! 5***** Rating from us !!!!” Kathy R. on 09/12/19
“Had a central air system installed in my existing furnace. Not only did the Simons crew do an impeccable job with the new ac unit, they actually reconfigured the existing system to vastly improve its performance. They were on time, polite, professional and paid attention to every last detail!! Thank you Simons I look forward to seeing you annually for system check up.” Michael H. on 09/10/19
“I restore classic muscle cars, something that requires attention to detail so I can tell it when I see it and this crew has it! Work was done timely and professionally by real craftsmen. Thank you” Mike H. 09/06/19
“When our central air conditioner stopped working during the heat wave we recently had, we called Simons. When Ken showed up, he got it running in a short period of time. Very knowledgeable of the AC Unit, and explained everything to detail. Very professional, and friendly. Special thanks to this awesome company.” Barb F. on 08/03/19
“They fixed my furnace in record time and when I thought it wasn’t working properly, they came right out to make sure all was ok! Very polite and very professional!” Bonnie B. on 07/30/19
“Don, sorry don’t know his last name, came to our house to do a generator maintenance service. Don was very professional, courteous, knowledgeable and on time. While working on the generator, Don noticed that the AC unit, nearby, did not sound right. He did not just walk away, but looked into the matter, found the lines all frozen over and – we believe – the culprit – a very dirty filter. I really appreciated Don being thoughtful enough to notice a problem, investigate it and solve it on his own initiative … could have turned into a much bigger problem down the road. Great job Don – thanks!” Ted C. on 07/01/19
“Jake was awesome, he explained everything and we look forward in seeing him in the spring. Way to go Jake” D Stevens 06/02/19
“I had a great experience with Simons. Jacob was kind and professional and answered my many questions. Reasonably priced and all around painless for what could have been a major headache. Would definitely recommend!” Raya M. on 06/01/19
“Ken was pleasant and professional, he did a great job.” David H. on 05/22/19
“Ken C arrived early and introduced himself which is unusual in todays world. He was very neat and efficient in performing his job. He was very knowledgeable and thorough in checking our air conditioning system and cleaning the outdoor unit. I was very impressed with Ken C and hope that performs our next service from Simons Heating.” Malachy M. on 05/18/19
“We had a new furnace installed last year and our air conditioner condenser moved. Ken C. was just here to do a spring checkup on the AC. He was knowledgeable, on time, efficient, friendly, and answered all my questions. We have been very pleased!” Anne D. on 05/17/19
“I had an emergency late one night and Simon’s sent Don out to my house. He was there within the half hour of placing the call and had the issue diagnosed and fixed within the next hour. He ran a courtesy air quality test and had recommendations on improving my home comfort. He was thorough, professional and totally personable. Made the experience more than comfortable for such a stressful situation. Will definitely be calling Simon’s in the future if we ever run into anymore issues. And we’ll DEFINITELY be requesting that it be Don who is sent back.” Jennifer M. on 05/14/19
“I called Simons after my furnace started to malfunction after 2 months of living in my new home. They sent Mark C. and he knew right away what was wrong and how to resolve it. He was very knowledgeable and highly professional, as well and friendly and courteous. Ken’s got me all set up on a maintenance program for both heating and a.c. which will be very valuable to me as I live alone and wouldn’t be able to maintain these things on my own. Besides my service calls, I now have peace of mind. I would say Ken excels in his profession and goes above and beyond to make sure everything is right.” Amy B. on 05/13/19
“Very thorough! Great pics of the job.” Daniel U. on 05/10/19
“Ken C. was an outstanding tech. He took his time to talk to me and answer my questions. He did an excellent job. Hoping to have him come back on the next call. 5 stars to Simon’s Heating and Cooling! “ Susan O. on 05/08/19
“Ken C was our service pro on 5/3/2019, he was friendly courteous and informative, did a great job” Jodie L. on 05/03/19
“Ken C visited our house yesterday and did maintenance on boiler and two separate A/C units condensers. He is a very professional person with a lot of heart and spent a lot of time carefully cleaning our units. He is very meticulous spraying down unit with Nu Bright & spraying water to cleanse coils. It was 48 degrees outside, cold and wet Ken kept a cheerful attitude while diligently working. He does a thorough job and I would highly recommend him. Thank you Ken for your excellence!!!” Nancy E. on 05/03/19
“We rest assured knowing that Simons Heating and Cooling is always there for us when our HVAC and plumbing systems are in need of service or repair. Further, we cannot thank Ken C. enough for diagnosing and repairing an issue we recently experienced with our plumbing system; Ken is courteous, knowledgeable, efficient, and professional. Keep up the extraordinary work!” Jon M. on 05/01/19
“great experience, friendly, professional, competent…well done” Peter K. on 04/17/19
“Ken C was very helpful in explaining everything he checked and what we were doing right. Very professional. I have been using Simons ever since I bought my house and have never been disappointed.” Ernie B. on 04/16/19
“The folks at this company are very friendly and persistent. We had major issues with our hot water heat and the guys here came out five times until it was fixed. They are friendly, polite and good communicators. In particular Don and Kenny are the best technicians. They really went the extra mile to work on our system.” Marty V. on 03/25/19
“When the owner of a company comes to your house to personally quote a new heating system and then encourages you to look the quote over to ensure you’re getting everything you want, that is a difference maker in my book. We haven’t installed our new system yet, but rest assured we will be relying on the professional of Simons Heating and Cooling when we do.” Brett V. on 03/21/19
“I was looking to replace the AC and furnace in my home. I got three estimates and opinion’s on product from three local companies. Simons Heating and Cooling got my business based on price, knowledge of product, and professionalism. Jason McCormick from Simons Heating and Cooling was my initial contact from this company. He was timely, very informative, educated me on different options that would be ideal for the size of my house, appeared to be someone I could trust. Jason provided me with a typed out estimate for my review. I had Simon’s Heating and Cooling install a Lennox two stage furnace and Lennox AC unit in October, 2018. Aaron and Jon were the tech’s who did the install. They were timely, professional, patient and kind to my curious children, and most importantly did an amazing install with attention to detail and cleaning up after the job. We have been very pleased over the past several months with our new furnace and look forward to testing our AC unit this summer. I would highly recommend using Simon’s Heating And Cooling.” Chris K. on 03/14/19
“We lost our heat at about 10 PM. We called Simons Heating and Cooling at midnight. I had to make a follow up call at 3 AM. The service pro Ken came at 4:30 AM. He had us up and running again at 5:15 AM. Once Ken got here he was great. Very personable and professional. He tested all of our sensors and was able to correct the heat problem.” Kyle B. on 03/06/19
“Simons was very helpful in assessing my present water heater and furnace. Their staff is extremely friendly and knowledgeable. Their prices are fair. I felt reassured after our equipment was evaluated. I would recommend.” Barbara H. on 02/21/19
“Excellent customer service, knowledgeable and professional service techs.” Henry W D. on 02/05/19
“Had an issue with a Furnace in the Glen’s Falls area. Because of part availability they were not able to fix it themselves, but Don not only offered suggestions for alternative repair options, but helped me to deploy a work around to get by on the short term. Don was absolutely fantastic! A++” Thomas J. W. on 01/19/19
“Simons provides Professional Services with their staff. Thank you to Jake P. for his timely arrival, knowledge, and patience for my yearly maintenance. Excellent job!” Bonnie G. on 01/02/19
“Don arrived on time, was very professional and went out of his way to explain things to me. Thank you!” Matt Y. on 11/17/18
“We had Simons Heating and Cooling install a new heating system in our home. The entire process from the estimate to the completion of the project was amazing! The estimate was done by Jason M and was detailed, accurate and didn’t change at all. The installation work was completed by Aaron and Jonathan. We were completely satisfied with every aspect of the job and would absolutely recommend Simons Heating and Cooling to my friends and family!” Richard R. on 11/14/18
“So far no complaints. We’ve had Simons for about 2 years now and when they schedule service calls all their technicians are on time, courteous and do a good job.” Joe P. on 11/13/18
“Andrew was the best! Professional, efficient and friendly! He installed our furnace and we are so happy with his work. We highly recommend him” Danielle M. on 11/01/18
“Matt L. was very courteous and took the time to show and explain what the issue was with my furnace. Given my furnace was an older unit; the part needed to be ordered. Matt promptly ordered the part and installed it the same day it arrived to the shop. The furnace works great. Thank you Matt!” Traves B. on 10/31/18
“We just had our furnace and AC replaced, duct work cleaned, and two new toilets put in. Aaron and John were very professional and very polite! They showed up early, finished on time, explained everything thoroughly to us and answered all of our questions. We would highly recommend Simons Heating and Cooling and especially Aaron and John!” Monica P. on 10/31/18
“Matt L did a great job servicing my furnace. He is a polite, well spoken young man who takes pride in his work. He was respectful of my home and cleaned up nicely after himself. Simons heating is lucky to have him as an employee!” Kathy M. on 10/25/18
“My central air and furnace was not working. I called TSK out of Ballston Spa. TSK sent a tech over, the tech looked at my furnace and told me I needed a new blower motor, and that the control board was burnt up. He gave me an estimate of $4,000 for the new motor and $3,000 if I wanted to replace the central air unit, for a total of $7,000. I wanted a second opinion because something about what the TSK tech told me didnt make sense to me. I called Simon’s heating and cooling, they sent Derek M.(a tech) right over. Derek examined my furnace and told me the motor is fine the only thing I needed was a new capacitor. Derek was great! He answered all my questions, was very friendly, polite and knowledgeable. He even helped me with my pellet stove , which was not part of the service call. I will always use Simon’s heating and cooling from this point on. Derek, thank you for all your help, and all the knowledge you shared with me. You and your company saved me thousands of $$, I’m very grateful for that. Again thank you!!” Steve D. on 10/23/18
“Don provided the furnace and central AC service requested in a timely, efficient manner and answered all questions I had in a knowledgeable and easy to understand way. He also provided info regarding other products that I might be interested in in the future (home emergency generator, water filtration, etc,).” Don K. on 10/23/18
“Jake was awesome to work with to make sure I got the right equipment for my house. He wasn’t pushing to upscale but was knowledgeable of the equipment he was selling and explained what options I had. Aaron and Johnathan was very professional, curtious. They were respectful of our home and laid down throw blankets and wore boot covers while doing the installation. They both take pride in there work and it shows. The three day project installing a tankless water heater, central air and hot air furnace went flawless and they all made it stress free for me and my family.” Wayne F. on 10/22/18
“I would like to thank Jake who gave us all the essential information that we needed to make a decision regarding the number of AC units needed, the pros and cons of different companies and the soup to nuts cost of the project. Thanks also to Derek who was friendly, punctual and efficient in getting the units installed. Great people to work with.” Dennis D. on 10/11/18
“Great job, very clean, arrived when scheduled, results were more than expected.” Lynn S. on 10/04/18
“I recently had Matt Lommis make a service call concerning a a/c problem and found him to be a very personable and knowledgeable young man. He diagnosed the problem quickly and replaced the condensate drain with a superior setup. He also made me aware of an air filter that would replace an electronic filter that hadn’t worked for years and installed it. All in all the experience was very positive including the fair cost, My father who was in a similar business would say about an employee like Matt that he wished he was twins. I am sure you feel the same way about Matt.” Alan M. on 10/02/18
“Thank you, Your service was very quick and prompt.Don was a pleasure to work with,very professional and thorough.He checked everything and provided a full explanation. Thank him from us.looking forward to many years of your service,thanx for the feeling of security as winter approaches. Gregoire Family” James G. on 09/28/18
“Matt is superb with his service. He even taught me some technical stuffs on how to properly maintain my HVAC unit. I would highly recommend Matt.” RIZALDY P. on 09/27/18
“Installed new efficient boiler, requiring a lot of work. They were professional and diligent in completing the installation.” Steve B. on 09/27/18
“The service person, Don P was very professional and couteous. He completed the annual service of our furance in a timely and efficient manner. I highly recommend Don and the entire Simons team” Jim G. on 09/26/18
“Had furnace and AC unit installed, thought they did a good job and it was a fare price. Simons through in a duct cleaning and the gentleman that did it was very polite” John S. on 09/24/18
“Derek and Jeremy did a great job installing my new HVAC unit. They were both very professional, neat and thorough in their work. Most importantly they were great at picking up and disposing of all the debris generated.” Kenneth G. on 08/24/18
“Responsive, and efficient. Very happy with the service, they came highly recommended and it was easy to see why!” Lisa B. on 08/16/18
“Called Simons at a busy time for them (average weekly temps of 90 ) and they were able to come out the same day to help diagnose/repair the central AC in my home. Matt L. took it upon himself to drive to the store to get the part needed to finish the repair. He also rewired my thermostat while here when asked. A few days later, the thermostat did not have power. A quick call and another tech came out within an hour of being on the phone to figure out the problem. Again, tech drove “to store” to get“the part needed” and fixed the problem. Overall, great service and they will surely be back for any future needs. Thanks!” Nicholas R. on 07/22/18
“I just wanted to make sure that Simons Heating and Cooling knows what great customer service I received from Don Principe today as he worked on my air conditioning problem. Don was an outstanding professional in every way. He arrived a few minutes early, and things only got better from there. He was very courteous and has a very pleasant personality. He explained everything very clearly and concisely as he went about troubleshooting the problem. He found the problem much sooner than I had expected and resolved it in short order. He also explained how to clean the cooling coils as he cleaned them and what else I should do at the start up and end of the season with the air conditioning system, all the while being very professional and friendly. The price for the repair work was very fair and was less than I had expected. I would definitely use Simons again for all of my cooling and heating needs. Thanks again Don for a job well done!” Bruce F. on 07/09/18
“furnace installed in a challenging space, all in one day. thanks Felix @ aaron.” Doug R. on 07/02/18
“We recently decided to have central air installed. The salesman came and explained our options and since our existing furnace was 25 years old we decided to replace and upgrade that also. Everything went smoothly with the ordering and we were scheduled for install 2 weeks later. Tom H. and Ryan B. got our old furnace out and the new one and air conditioner unit up and running in no time! They were very courteous and professional and took the time to explain everything thoroughly. We would strongly recommend Simons Heating and Cooling for all of your HVAC needs. Very Satisfied.” Howard B. on 06/11/18
“I am very happy with my decision to go with Simons Heating and Cooling! They are very much there for their customers. Felix is an amazing maintain guy and highly recommend him to anyone! I enjoy my new units and love the quality they put into making sure their customers are happy. Thanks Simons for showing me that great customer service still exists!!” Rebekka K. on 06/05/18
“Called to inquire about products and services, had an estimate in just a few days and shortly after the system was installed. Competitors were between $500 and $1000 above what I paid and about a month before they could do the installation, about 4 estimates overall. The work is very clean and professional. The unit has been installed for about a month, we are very happy with the product and services received.” David D. on 06/04/18
“It’s always great to have that SUPER service tech show up at your door! Today it was Matt L. Matt did s super job cleaning our furnace, making sure the AC was ready for summer and cleaning out the dryer vent. He also installed a new electric dryer after turning off the gas. Simons is OUR go to local heating and cooling company.” Catherine S. on 05/23/18
“Excellent and extremely professional It was a pleasure to have them install the central AC unit in my house Strongly recommend them for any heating or cooling systems.” Dr. Omar H. on 04/28/18
“So efficient, organized, skilled and real partners in identifying, pricing and rather quickly fixing the problems. Spending money is not pleasant but these guys earned what they charged. Thanks for a really positive experience! “ Karen M. on 04/19/18
“I purchased a Lennox ductless heat and air conditioner for my house. My sales experience was presented very professional by Jake. Technicians Aaron and Derek showed up at the appointed time. They were very polite and professional. They both put protective covers on their boots as they entered my house. The installation was professionally installed and we are very happy how it looks and performs. I would recommend this company very highly for all your heat and air-conditioning needs “ David C. on 04/12/18
“Recently purchased a Lennox Mini-Split system. Everyone from the Sales Team to the Installers treated me with the upmost respect and courtesy. Appreciate the way my questions were answered, the recommendations I received and the expertise of the install team. Simons Heating and Cooling should be your go-to company for all of your heating and cooling needs. A great team. Thank You!” Don D. J. on 03/22/18
“Thank you for your quick and professional service to our gas furnace system. Don the repairman was over the top with his customer service and knowledge in getting our home back to warmer temperatures’ on a cold evening. Awesome Company.” Carol and Doug S. on 03/04/18
“I made several calls that morning water was soaring everywhere! People were polite at other companies but were telling me it would be latter in the evening or he next day. I did figure out how to turn the water off but it left three apartments without water. Simons sent someone out to bypass the problem and restore water within two hours. Then returned later to do the “real” fix. Thanks to a great team!” Hilda G. on 02/19/18
“We’ve used Simons Heating and Cooling for years, at our home and apartment building. We’ve always experienced good response, explanations, polite/friendly/respectful workers. Matt and Felix responded to different repairs or service and I found them to have all the above qualities. What’s better is, I know it’s expected of them!!” Glenda H. on 02/08/18
“Had no heat and within 2 hours from calling Matt L was there to help. Needed to order a part which came in promptly and next day all set. Matt L. Was very professional and polite. No messing around just did the job which I appreciated so much. Highly recommend.” Susan C. on 01/30/18
“Called Sunday no heat; tech was at home in under an hour, found problem and fixed quickly; warmth!” Wilson M. on 01/21/18
“Aaron and Lucas did a fantastic job installing our new Oil forced air furnace. they knew their craft and were professional. They were quiet and worked quickly. No mess was left at all. very polite professionals that deserve recognition.” Annie G. on 12/21/17